FAQs

Below are the answers to some of the most frequently asked questions (FAQs) that we receive about our training.

Where can I find information about the multi-agency courses? Who can attend?

If you have registered a training account with us, you will receive regular emails about courses. You can also visit our website: www.cscb-new.co.uk where course details are posted as soon as they are available.

How can I attend a course?

Once you have opened a training account you need to visit the website and click on the 'Apply to Attend' button next to the course of your choice. This will open an email link and you can use this to make your application. You cannot apply for a place on a course unless you have first registered with us. You cannot apply for a place on a course for somebody else — they must make their own application.

Must my manager support my application?

We ask you for the name and contact details of your manager when you register your training account. We will notify them when you apply for a course and will tell them when you have been offered a place on a course. We expect that you will have discussed your application and how it meets your training needs before applying. We expect that they will facilitate your attendance.

How much does the training cost and what are the cancellation arrangements?

Camden Safeguarding Children Board multi-agency courses are funded by the agencies which make up the board. There is no charge for individuals. Please note that if you are offered a place on a course and do not explain non-attendance or you cancel less than one week before the event you or your agency will be charged a £125 non-attendance fee. We may not accept applications from your agency/service if late cancellation or failing to attend a course is a recurring difficulty for us.

How will I know if I have a place on a course?

You will receive an email with confirmation of whether a place has been reserved for you within forty-eight hours of your application. This confirms your place on the course and we will expect you to attend. We will send a reminder about a week before the course date.

Why am I refused a place when there are still spaces available?

This will be because we must share places out between all the agencies that work with children and families in Camden and are unlikely to be able to offer more than three places to one specific agency. If the fair share of places for your agency has been filled we may not be able to offer you a place, even if there are still places for other agencies. Multi-agency events need to have a minimum of three agencies attending and an average of sixteen participants. An over-representation of participants from one agency or profession is unfair to others and compromises the multi-agency balance of a course.

Where are courses held?

All our training venues are in Camden and we take public transport into account when booking venues. You will receive full information about the location in the joining details. We will include postcodes so you can plan your journey using an online map or Transport for London journey planner. Our venues often have their own websites giving location details. Please do not assume the venue will always be the same.

What else do I need to do?

Please tell us as soon as possible if you are withdrawing from a course so that the place can be offered to somebody else (see notes on cancelling a place).

Make sure that you arrive at the venue on time for the start. It is our policy to close courses to latecomers. We will support any trainer who refuses admission to a latecomer.

If I can’t come can I give my place to someone else from my agency?

It may be possible to arrange this, but please ask us before doing this in case we need to offer the place to somebody else.

Can I go on a waiting list if I am unsuccessful in getting a place on a course?

We do not keep waiting lists as too many people either leave the borough or are no longer interested in the training before the course comes up again. You need to make a new application if the course you are looking for is readvertised, unless we have told you otherwise.

Do participants get certificates on multi-agency courses?

Yes. Participants get certificates of attendance if they attend the whole course. Arriving late or leaving early probably means you don’t get a certificate. These need to be kept safely as evidence of your continuing professional development.

Are refreshments provided?

We provide coffee and tea on arrival and halfway through a half day event and in the afternoon for a whole day event. We do not provide lunch, so you may wish to bring something with you. Our venues are chosen to try to make sure that lunch can be purchased nearby, and trainers are asked to allow an hour for the lunch break to facilitate this.

How is it best to contact us?

The best way to contact us is by email at jennifer@jenniferpearce.com or michael@positivelearning.co.uk When we are away from the office training we cannot take telephone calls. We will always respond to your message and can call you if you give us a contact number. We will give a contact number in the joining details if you need to call us on the day of an event for any reason.

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