Children & Families Contact Service

If you believe a child is at immediate risk of harm call the police on 999.

Children & Families Contact Service

The Children & Families Contact Service is a single access point providing advice, information and support for children and young people who may need extra help or who are vulnerable and at risk. The team provides access to the right help at the right time, as well as supporting professionals to work in an integrated way with children, young people and their families. This includes MASH and First Stop Early Help.

For information about the First Stop Early Help service in Camden please click here

Camden’s Multi-agency Thresholds and Assessment Guidance is available here:


MASH team:
9th Floor
5 St Pancras Square

Tel: 020 7974 3317 (9am to 5pm)

Out of Hours Tel: 020 7974 4444


Secure Email:

Fax: 020 7974 3310

Camden MASH (part of the Children & Families Contact Service)

The MASH is a partnership of agencies that have a duty to safeguard children and who have agreed to share information they have on families and children and work within an integrated team in order to improve decision-making whenever there are concerns about a child.

The MASH aims to ensure that:

  • All safeguarding referrals are dealt with in a timely and effective manner
  • Decisions on referrals are of a high quality following good information sharing from agencies
  • Thresholds for services are consistently applied across agencies
  • Families are referred on to the most appropriate service at the first point of contact
  • Partner agencies are confident that they can share information safely and securely
  • Sharing information outside of MASH is a controlled activity done only with the agreement of the relevant agency
  • Decision-making for families is streamlined and transparent
  • Intelligence on community-based risk held by individual agencies is shared and analysed at an appropriate forum to ensure a multi-agency response to that risk.

Below provides information on the MASH process.

Thresholds Criteria for Children’s Services in Camden


Children and Families Contact Service: Information for Parents and Carers


Children and Families Contact Service: Important Information for Professionals


London MASH Information Sharing Guidance — 2017


MASH Operational Protocol September 2014


MASH Risk Assessment Matrix



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